Shops & Workforce
Each entry examines a real industry development from the indicated week through independent newsroom verification. These dates describe the historical timeline—not when Auto Glass Shop News originally published the article.
The two new AGSC certifications debuted at Auto Glass Week™ 2025 in Reno — Glass-ADAS Specialist and Customer Service Representative — continued to see strong demand in 2026 as state disclosure laws made credentialed staff a compliance asset.
The 2026 Top Retailers list recognized auto-glass companies across all size categories in the U.S. and Canada that demonstrated strong financial performance and growth despite tariffs, TPA disruptions and legislative uncertainty.
Five companies earned 2026 Fastest-Growing Retailer recognition for year-over-year revenue, location growth and industry impact, offering a benchmark for the operational strategies driving success in a challenging year.
The Auto Glass Safety Council's March 2026 announcement of its full certification program for Auto Glass Week™ 2026 introduced the four-track system — including the debut of the Glass Calibration Specialist credential — at a single industry event for the first time.
The Auto Glass Safety Council announced the training schedule for its four certifications at the 2026 industry conference: Replacement Technician, Repair Technician, Glass Calibration Specialist and Customer Service Representative — all available in San Antonio.
The organizers of Auto Glass Week™ 2026 named futurist Jonathan Brill as keynote speaker for the event in San Antonio, with a focus on how AI, shifting TPA structures and changing consumer behavior will reshape the insurer-shop relationship over the next decade.
Vandalism and vehicle break-ins tied to Super Bowl LX in Santa Clara flipped the typical windshield-to-tempered-glass ratio at Caliber Auto Glass locations in the San Jose area, illustrating how major events can temporarily reshape a market's demand mix.
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