AGSC's New Glass-ADAS Specialist and CSR Certifications Launched at 2025 Conference Remain in Demand in 2026

By August 2026, two certifications that had debuted at the prior year's Auto Glass Week™ in Reno were established components of the industry's professional development landscape. The AGSC's Glass-ADAS Specialist and Customer Service Representative certifications launched at the Reno event on August 11, 2025, with AGSC president Jacques Navant personally leading the first Glass ADAS Specialist training session.

Navant traced anticipation for the Glass-ADAS Specialist certification to roughly 2016, when the first windshields with forward-facing cameras began appearing in significant volumes and the question of post-replacement recalibration first became a pressing industry issue. The certification was designed to separate technicians who genuinely understood ADAS recalibration from those who had learned by trial and error — a distinction that was becoming commercially and legally significant as state laws increasingly referenced recalibration requirements.

Navant noted in his 2025 comments that the training deliberately addressed "difficult discussions," including the question of what constituted a proper controlled environment for calibration. Many shops had been performing calibrations in parking lots or bays that were technically unsuitable for accurate target positioning, and the certification program was built to correct those misconceptions with documented, verifiable standards.

The Customer Service Representative certification addressed the front-office dimension of quality — how CSRs should handle customer questions about ADAS, coverage limitations, recalibration requirements and what to do if the shop was unable to complete a calibration. By 2026, with Virginia having enacted ADAS disclosure requirements and California's bill moving through the legislature, a credentialed CSR was no longer just a service-quality signal; it was an indication that the shop's customer-facing staff could handle the specific communication obligations that state laws were beginning to impose.

For shops preparing for Auto Glass Week™ 2026 in San Antonio, the addition of all four AGSC certifications — including the two 2025 newcomers — to the conference training schedule made the event an efficient way to credential both technical and administrative staff in a single trip. Shops that had delayed pursuing the Glass-ADAS Specialist credential since 2025 now had their second opportunity to obtain it at a major industry event.