AGSC Expands Certification Catalog for Auto Glass Week™ 2026 With Four Distinct Tracks

The Auto Glass Safety Council's March 19 announcement of its expanded certification program for Auto Glass Week™ 2026 became especially relevant again in mid-June as shop owners finalized their August travel plans. The full four-credential lineup built on the pilot certifications introduced at the Reno 2025 event and added new training content developed over the intervening months.

The Replacement Technician Certification covered the procedural and knowledge requirements for performing windshield replacements under the AGRSS Standard — the same standard referenced in an increasing number of state laws as the compliance benchmark for auto-glass installations. Technicians who passed the exam received a credential that could be documented for insurer or regulatory purposes.

The Repair Technician Certification validated competency under the Repair of Laminated Automotive Glass Standard (ROLAGS™) 2, which governs decisions about when a windshield chip or crack can be safely repaired versus when the glass must be replaced. This credential was particularly valuable for shops trying to balance customer requests for cost-effective repairs with the safety obligation to reject damage that exceeded repairability limits.

The Glass Calibration Specialist Certification — the most novel addition — tested technicians' understanding of how ADAS systems work, what conditions are required for accurate recalibration and how to verify that a calibration was successful before returning a vehicle to the customer. AGSC president Jacques Navant had designed the content to address common industry misconceptions, including confusion about when static versus dynamic calibration was required and what constituted a properly controlled recalibration environment.

The Customer Service Representative Certification addressed a dimension of shop quality that technical training often overlooked: how front-office staff communicate with customers about ADAS, coverage limitations, recalibration requirements and documentation. As state laws increasingly required written disclosures to customers, having a credentialed CSR became a compliance asset as much as a service-quality differentiator.