Auto Glass Week 2025 Competition Winners Announced: Calibration and CSR Champ Doubles Up

Auto Glass Week™ 2025 concluded in Reno, Nevada, with the announcement of competition winners across three disciplines: windshield replacement, windshield repair, and ADAS calibration. In a notable achievement, Kenneth White—owner and operator of Optic-Kleer OKC Metro North in Edmond, Oklahoma—claimed the Grand Champion title in both the Calibration Competition and the Customer Service Representative (CSR) Competition, making him the event's dual champion.

In the replacement competition, Gold went to Kenji Lim of Agensi Pekerjaan JLP in Malaysia; Silver to Kevin Flores of Glass America in Tucson, Arizona; and Bronze to Tommy George of Timpanogos Auto Glass in American Fork, Utah. The repair competition's Gold went to Bradley Aydelott of Glass Monkey Chip Repair in Murfreesboro, Tennessee; Silver to Esteban Soto of Auto Glass Tec in San Jose, Costa Rica; and Bronze to TJ Tirado of Windshield Fitters in Houston, Texas.

Kenneth White's dual championship was particularly notable for what it represented. White had won the CSR Competition in 2024 as well—making him a back-to-back champion in customer communication—and adding the calibration title in 2025 demonstrated that technical excellence and customer service skill can coexist in the same operator. His account of how the trophies affected customer behavior—prompting inquiries about recalibration services and building consumer confidence—offered a practical illustration of competitive certification's marketing value.

White said his 2025 Calibration trophy had "caught customers' attention" in his lobby and generated conversations he would not have had otherwise. When customers asked about the trophy, he was able to confirm that he offered recalibration and had won the industry's top competition—a credibility signal that translated directly into booked recalibration jobs.

The international composition of the competition finalists—with participants from Malaysia, Costa Rica, and the U.S. competing at the same event—reflected the global nature of auto glass craft and the growing prestige of Auto Glass Week as an international professional development venue.

The competition results from Reno 2025 reinforced a message that had been building throughout the year: technical skill in recalibration, combined with strong customer communication, is the competitive profile that the industry is increasingly rewarding—at the shop level, in insurer networks, and in formal competition.