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Chrysler Recalls 2024 Pacifica and Voyager Minivans for Improperly Bonded Windshields
NHTSA campaign stemming from a March 28 recall covers vehicles whose windshields may not meet federal mounting standards and could detach during a crash.
The first week of April 2024 brought a windshield bonding recall affecting Chrysler minivans—a vehicle segment particularly important for family-market glass shops. Chrysler (FCA US, LLC) issued the recall on March 28 for certain 2024 model-year Chrysler Pacifica and Dodge Voyager minivans due to improperly bonded windshields.
The defect involves windshields that may not be correctly bonded to the vehicle structure. A windshield that is improperly bonded is at risk of detaching during a crash, increasing the risk of injury to occupants. NHTSA determined that the bonding also fails to meet the Federal Motor Vehicle Safety Standard's requirements for windshield mounting integrity.
Chrysler assigned the recall its internal number 25B. Dealers were instructed to replace the windshields on affected vehicles at no cost to owners. Owner notification letters were expected to be mailed May 17, 2024. Owners with questions could contact FCA customer service at 1-800-853-1403 or reach NHTSA's safety hotline at 1-888-327-4236.
Windshield bonding recalls are instructive for the auto glass service industry because they illustrate what can go wrong when urethane application, surface preparation, or installation tooling does not produce an adequate bond. The Chrysler defect, while occurring in an OEM assembly environment, reflects the same categories of risk that exist in aftermarket windshield replacement when installation procedures are not followed correctly.
Shops that have performed windshield replacements on 2024 Pacifica or Voyager units should check NHTSA's recall lookup tool by VIN to determine whether any customer vehicles are subject to this recall. If a vehicle is covered, the dealer replacement provides the remedied installation; a shop-installed windshield that preceded the recall may warrant customer notification so the owner can pursue the dealer remedy.
The minivan platform's popularity with families and commercial operators makes glass shops likely to encounter these vehicles in regular rotation. Understanding the bonding defect mechanism—inadequate adhesive application or surface preparation—gives technicians context for ensuring their own Pacifica and Voyager installations are performed to a higher standard than the recalled OEM units.
Key Takeaways
- •Chrysler recalled certain 2024 Pacifica and Voyager minivans on March 28, 2024, for improperly bonded windshields that may detach in a crash and fail FMVSS mounting standards.
- •Dealers replace affected windshields at no charge; owner letters were scheduled for mailing May 17, 2024, under FCA recall number 25B.
- •The recall mirrors the bonding-failure risks present in aftermarket installations when surface preparation or urethane application is inadequate, making it a useful reference for technician quality training.